Shipping policy

Last updated: September 2026

At Maison Virtus, every order is prepared with the care and attention that define our approach to craftsmanship. Below, you will find important information regarding our production, shipping, and delivery processes.

Production and Order Preparation

Maison Virtus garments are carefully handmade to order by skilled artisans. As each piece is individually crafted, additional production time may be required before it is ready to ship.

Once payment has been confirmed, you will receive an email containing the details of your purchase. When your order has been completed and handed over to the courier, you will receive a further notification with the available tracking information.

Shipping Included

Standard shipping is included in the purchase price for all destinations available at checkout. If a special or express delivery service is requested, additional charges may apply and will be communicated before the service is arranged.

Delivery Timeframes

Delivery times begin once the order has completed its production process and has been handed over to the courier.

All delivery timeframes are estimates and may vary depending on the destination, carrier availability, customs procedures, weather conditions, periods of high demand, or circumstances beyond Maison Virtus’s reasonable control.

Once the order has been shipped and tracking information has been provided, the customer is responsible for monitoring the shipment and responding promptly to any communication or request from the courier or customs authorities. Maison Virtus may provide assistance in the event of an exceptional issue.

Taxes, Duties, and Customs Fees

Shipping is included in the purchase price. However, any applicable import duties, local taxes, and other customs fees are not included and remain the responsibility of the customer.

These charges may vary depending on the destination country and may be collected directly by the local customs authority or courier before or upon delivery. Maison Virtus does not determine, control, or receive these charges.

We recommend consulting the relevant customs authority before placing an international order. Duties, taxes, and customs fees paid directly by the customer are not refundable by Maison Virtus.

International Restrictions

Certain countries may impose restrictions or special requirements on the importation of garments made from leather or other animal-derived materials.

The customer is responsible for verifying all restrictions and import requirements applicable in the destination country before placing an order. Maison Virtus will not be liable for any holds, refusals, delays, or charges resulting from failure to comply with such requirements.

If the package is returned, any potential refund will be assessed only after the item has been recovered. Shipping, return, customs-handling, and any other associated charges may be deducted, subject to applicable law.

Delivery Address

The customer is responsible for providing a complete and accurate delivery address when placing an order. If you need to request a change, please contact our Customer Care team as soon as possible.

Once an order has been shipped, we cannot guarantee that the delivery address can be changed. Any additional costs resulting from incorrect information, the recipient’s absence, refusal of the package, or failure to pay customs charges may be the customer’s responsibility, where applicable.

Order Tracking

Once your order has been shipped, you will receive an email containing the tracking number and courier details. Tracking information may take up to 48 hours to become active after the package has been collected.

Lost or Damaged Packages

If your package shows visible signs of damage upon delivery, we recommend documenting its condition with photographs before opening it.

In the event of loss, damage, or any other shipping issue, please contact our Customer Care team as soon as possible. Include your order number, photographs, and any other relevant information. Maison Virtus will review the matter with the courier and assist you throughout the resolution process.

Contact

For any questions regarding the production, shipment, or delivery of your order, please contact our Customer Care team using the details provided on our Contact page or email us at info@maisonvirtus.com.